Refund policy

Vestida — Return Policy & Process

Store Credit Only 

At Vestida, all approved returns are issued as store credit (e-gift card) only.
We do not offer refunds to the original payment method

Store credit can be used toward any future purchase on our website.

Start Your Return

To begin your return, please contact us at:
📧 customersupport@myvestida.com

Include your order number and photos of the item for approval.

7-Day Return Window

Returns must be requested within 7 days of the delivery date.
Once approved, items should be shipped back promptly.

Return Method

  • Customers must use a trackable shipping service
  • Return shipping costs are the customer’s responsibility
  • Original shipping fees are non-refundable
  • We are not responsible for lost or delayed return packages

Exchanges

  • Exchanges are available for size or color only, based on availability
  • If your desired item is unavailable, store credit will be issued

Item Condition Requirements

To be accepted, returned items must meet all of the following:

  • Unworn and unused
  • Unwashed
  • All original tags attached
  • No stains, odors, damage, or alterations

Items that do not meet these conditions may be rejected or denied store credit.

Final Sale / Non-Returnable Items

The following items are not eligible for return or exchange:

  • Worn, used, or damaged items
  • Items returned after the 7-day window
  • Any item marked as Final Sale

If non-eligible items are returned, they may be rejected and no store credit will be issued.

Damaged, Incorrect, or Missing Items

Do not send these items back without contacting us first.

Please email us within 48 hours of delivery with photos so we can review and resolve the issue promptly.

Inspection & Processing

  • All returns are inspected upon arrival
  • If items are missing, worn, or not approved, store credit may be reduced or denied
  • Approved returns will receive store credit within 3–10 business days after inspection